Configuration Management Database (CMDB) technologies enable IT and business experts to share timely and accurate information about the IT infrastructure and the business services it supports.

They provide for sharing of change, configuration, asset and incident information in a way that maximizes business productivity while reducing operator errors and IT costs.

However, these environments change on a minute by minute basis influenced by market forces, geography, size and business processes of an organisation.  For a CMDB to be effective it must be accurate and represent an up-to-date model of the enterprise or IT environment.

An accurate CMDB is vital for both technical and business reasons. In the technical area, it provides a critical decision-making tool for IT. In the business area, inaccuracies result in serious financial and legal penalties. That's why it is essential to spot and rectify inaccuracies quickly.

By capturing detected changes and ensuring the data is either in the CMDB, or properly related and accessible to the CMDB, ZENmetrics™ empowers your ITIL process areas to make use of the data for appropriate decision making, wtih flexible and powerful interrogation capabilities.

For more information on how ZENmetrics™ can ensure your organisation has an effective CMDB under-pinning your service management systems please contact us.