ZENmetrics RoI
To
justify expenditure, an organisation needs to construct a compelling business
case that shows enough financial benefits to achieve a return on investment (RoI)
and fund total cost of ownership. A reasonable RoI depends on more than choosing
the right software package or technology. It also requires leveraging the
capabilities of the technology to enable and sustain significant change in core
business and clinical processes.
Realistically, organisations may not be able to address all
opportunities at the same time, but they should make a commitment to prioritize
opportunities and focus on those areas that offer the greatest opportunity for
improvement. Spending the time to look for the best financial opportunities is
time well invested.
Quantify the opportunities. Financial investments
require and deserve a hard-nosed business approach. organisations contemplating
IT infrastructure asset and configuration management should build a business
case and RoI as part of the discovery process or the first phase of their
initiative.
Goals of this initial phase are to develop the business imperative that
justifies the initiative, and to construct a business case that includes quality
and outcomes improvement as well as an RoI that quantifies the financial
benefits. Goals, including revenue targets, cannot be met unless they're set.
Process transformation can begin to deliver benefits long
before the technology transformation. Process improvements are difficult to
sustain without enabling technologies, but there's no reason that redesigned
processes can't be put into place ahead of the technology. The earlier these
improved processes can be implemented, the sooner they begin to deliver value to
the organisation and the more attractive the overall RoI
Seek the benefits of partnership. Achieving financial
benefits early in the implementation process and enhancing and sustaining them
throughout the system implementation and beyond doesn't happen without expert
guidance. It requires a partnership among the enterprise, the system vendor and
third-party consultants.
Financial results demand a close collaboration among business partners in which
the desired benefits are identified and agreed to, and each partner's incentives
are aligned around achieving the desired benefits and outcomes.
Avoiding missteps
When adequate effort is invested up front to identify and quantify
financial-improvement opportunities, and when a partnership with incentives
aligned to achieve these improvements goes to work, such a project can quickly
begin to deliver value. Taking advantage of opportunities for the project to pay
its own way makes the first steps of the initiative much more sure-footed.
Initial Guidance
ZENmetrics™ is easy to roll out and operational in a matter of seconds. Please note in nearly all deployments of our solutions, for example a network size of 5000 desktops,
the time from installation to your first report / baseline being
generated is a matter of a few minutes and certainly less than 30
minutes.
Opportunities |
Risks |
Configuration management
Regular audits of the IT infrastructure
Definitive Software Library
Availability management
Capacity management
Server consolidation
Change management
Project status info
Release management
Support FAST Accreditation
Pre/post implementation checking
Financial management
Cost reduction
Licence reduction
|
Service packs/hotfixes not up to date
Suspect processes (spyware, malware, rogue SMTP)
Unauthorised hardware (modems, USB, etc)
Server disk full (trend)
DNS forward/reverse inconsistency
Email client as filing system
Inappropriate data
Driver version problems (printer)
Data stored locally not on server
Printer consumables
|
"Disappearing" hardware
Out of date or slow updates to virus software
Desktop disk full (trend)
Unlicenced software
Unauthorised software (games)
Too many licences for usage
Unauthorised wireless access points
Unauthorised devices on network
Overloaded server CPU/memory
|
Out of date desktop apps
Uncontrolled changes
Support unable to resolve because of inaccurate info
Productivity loss because of downtime
Productivity loss because of hardware below recommended specification
Disaster recovery - configuration info
Machine not in domain (workgroup)
Local user (non-domain) accounts
"DLL hell" (version problems)
Services not started or set to manual |
Costs & Benefits
|
Tangible / Wealth
|
Intangible / Health
|
Direct
|
FAST audit |
IT staff morale |
|
Overlicencing |
IT dept reputation internally |
|
Machine down time |
Staff turnover |
|
Lost productivity - overtime/contractors |
Security problem (patch/virus) |
|
Underlicencing |
|
|
Initial training cost |
|
|
|
|
Indirect
|
Lost productivity (external) |
External reputation of trusts |
|
|
Adverse PR |
We hope the information above will help assist you
to measure how much RoI your organisation is able to achieve implementing solutions and services from 413 Technologies.
No other commercially available software is faster or more accurate than ZENmetrics™. For more information please email our service management team with your requests.
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